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Support

Grievance Redressal

Last updated 21 October 2026

If you have a complaint about LockIn, your data, a payment or a withdrawal, we want to hear it and fix it.

How to complain

Email support@getlockin.co.in with the subject "Grievance". Include your registered email, a description of the issue and any reference numbers or screenshots.

What happens next

  • We acknowledge your complaint by email.
  • We aim to resolve it, or tell you clearly what we can and cannot do, within 15 days.
  • Complaints about personal data are handled in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and its rules.

Grievance contact

Name of grievance contact: to be published here. Until then, complaints sent to the email above reach the founder directly.

Escalation

If you are not satisfied with our response you may approach the Data Protection Board of India for personal data issues once it is operational, or the consumer forum or National Consumer Helpline (1915) for consumer issues. For payment-related issues you can also raise a dispute with your bank or Razorpay.