Policy

Delete your LockIn account

Last updated 21 October 2026

You can delete your LockIn account and the personal data linked to it at any time, from the app or by email. This page explains how, what is deleted, what we have to keep, and the one case where we ask you to wait.

Delete it in the app

Open LockIn and sign in.
Tap your profile picture to open the You sheet.
Tap Delete account (just above Sign Out).
Read the summary, type DELETE to confirm, and tap Delete my account.

Deletion is immediate and cannot be undone. You are signed out and the sign-in is removed.

When deletion is blocked

Because real money is involved, we cannot delete an account while:

a program is still running (it has not reached its end date yet), or
there is money in your LockIn wallet that you have not withdrawn, or a withdrawal or rollover is still being processed.

The app tells you which of these applies. Finish the program, withdraw your money to UPI (or roll it into a new program), wait for the payout to reach you, then delete your account.

What is deleted

Your proof photos and everything stored under your account in file storage.
Your check-in history.
Your follows and followers.
Your verified phone number, if you added one, and its verification records.
Your name, email, username, profile picture, invite code and the UPI IDs on your records.
Your sign-in (the authentication account) itself.

What we keep, and why

Payment records are financial records that we are required to keep for tax, accounting and payment-dispute purposes. We keep the deposit and withdrawal amounts, dates, statuses and payment references, and the program plan and dates. These are anonymised: they are no longer linked to your name, email or UPI ID, and you can no longer sign in to them. We keep them only for as long as the law and dispute handling require.

Delete by email

If you cannot open the app, email support@getlockin.co.in from the address you signed in with, with the subject "Delete my account". We will verify it is you and confirm once it is done. The same rules apply: if a program is running or money is unwithdrawn we will tell you what to finish first.